CUSTOMER SERVICE POWERPOINT - LinkedIn SlideShare.
Customer service skills are important because they fulfil customer needs. Customers need to be satisfied and you wouldn’t want your services to let people down. As the saying goes, the customer is always right. The obvious customer service skills include good verbal and written communication skills. “Courteous treatment will make a customer.
Smart companies always ask “What is good customer service?” Good customer service centers around carefully listening and attending to your customers’ needs and desires. If you are not constantly on the lookout for opportunities to improve your customer service, then your relationships will stagnate. Here are six free customer service tips you can start using today.
Explore 21 top tips for improving customer service. Do you have what it takes to give great service? Smile when greeting a customer in person and on the phone (and yes, they can tell if you are smiling over the telephone!). Use age-appropriate greetings, and avoid referring to older customers and women as “guys.” Be proactive and ask how you may be of service.
What makes a good customer service representative? According to Help Scout, the skill set includes empathy, patience, flexibility, a calming presence, as well as communication, listening and persuasion skills. A rare combination, indeed. Instead of finding people who possess all of these skills, it’s easier to hire talented people with a good basis and train them towards perfection.
Communication and presentation skills “Communication goes part and parcel with team working and also relates to the growing importance of the customer. All businesses have customers, whether internal or external, and being able to (communicate with) people is considered to be of vital importance in any job, especially a graduate job.”.
Here are 10 Tips for Delivering Good Customer Service. It almost goes without saying that good customer service is essential to sustaining any business. No matter how wonderful a job you do of attracting new customers, you won’t be profitable for long unless you have a solid customer retention strategy in place and in action.
Good personal boundaries and conflict resolution skills are necessary for good customer service. Actively listen. When a customer complains, listen—do not multitask, just look the person in the eye and really hear what they are saying. Remain calm and neutral about the situation. When the customer is finished speaking, paraphrase what you heard.